Patients are either admitted to the hospital via the emergency department or the triage centre. Pre-scheduled surgery patients are admitted directly to the surgical unit. Others, such as those with thalessemia, are admitted for day treatment and return home the same evening.

Mercy Hospital offers five-bed wards, double rooms, and private rooms. A modern medical-surgical unit provides state-of-the art rooms with air conditioning, refrigerator, phone, and internet access. There are three air-conditioned intensive care units with high technology monitoring devices. We invoke a transparent charge schedule designed to provide a superior, yet affordable, experience for each patient.

Daily visiting hours are from 10:30 a.m. to 11:30 a.m. and 5 p.m. to 7 p.m. Special consideration is given to the Pediatric Centre where a family member is encouraged to stay with the child at all times.

Meal times
Nutritious meals are provided based on doctor-prescribed diets. Meal times are:
Breakfast 7 a.m.
Lunch 12 noon
Dinner 7 p.m.

Discharge times
Discharge times can vary to meet the needs of each individual patient and family. Planned discharges are carried out at the following times:
Monday to Friday - 11 a.m. to 4 p.m.
Saturday - 11 a.m. to 1 p.m.
Sunday - Emergency discharge only

Financial information
The following expenses include the bed charge, meals, and nursing care. The doctor's visit is billed separately. At the time of admission, Mercy Hospital asks for an initial payment equal to 10 days of bed charges plus the operation cost (for in-patients having elective surgery). This advanced payment is adjusted in your final bill.
Bed Category / Bed Charges / Consultant Fee
Deluxe / 5,000 / 1,000
Executive / 4,000 / 1,000
ICCU/ITU / 3,500 / 750
HDU / 2,500 / 750
Semi Private / 2,000 / 750
General / 1,000 / 500
NICU / 2,000 / 750
ICU Step Down / 1,700 / 500
Premium / 2,000 / 750
Nursery / 1,000 / 500
Billing Procedure: All payments are to be made at the Cash Counter only. We accept Cash / Draft / Credit Cards.